Help

Find quick answers to your questions below...

Order Status
• Has my order been despatched?
• What happens if any of the items I have ordered are out of stock?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• When will my order be despatched and what are my delivery charges?
• My order never arrived.
• An item is missing from my order.

My Account
• How do I create an account?
• How do I edit my account information?
• What are the delivery costs?
• I forgot my password.

Shipping and Returns
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order be despatched?

International Shipping
• Do you ship to my country?

Guarantees
• What is your Privacy Policy?
• Security

Pricing and Billing
• What taxes do I have to pay?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• If I am due a credit, when will it appear on my account?
• When will my credit card be charged?

Buyer's Guide
• What is the minimum Shelf life I can expect on the products I order?
• How do I find my product?
• How do I navigate the site?

Additional Support
• How do I contact you?